Jacob Tellez
Software engineer with 2+ years shipping production full-stack applications on C#/.NET and TypeScript — currently Founder & Technical Lead at ByteClub Dev, building systems for healthcare, home care, and retail clients.
Skills
I'm a software engineer with 2+ years of experience designing and shipping production full-stack applications on C#/.NET and TypeScript. As Founder and Technical Lead at ByteClub Dev, I build responsive single-page applications backed by RESTful APIs, relational data models with Entity Framework Core, and containerized deployments on Azure and Vercel.
I'm comfortable owning a feature end to end — domain modeling, API design, front-end implementation, code review, and release — and I apply that same rigor as a Technical Support Specialist at Envista Co, where I maintain SLA compliance across a multi-account queue and document technical cases in CRM systems.
I'm a Systems Engineering student at Universidad Fidélitas, expecting to graduate within the next 6 months, bilingual in English and Spanish, and genuinely interested in software craftsmanship — writing code that stays maintainable well after the deadline.
Professional Experience
Technical Support Specialist | Envista Co
(Aug 2025 – Present)- Maintain 98%+ SLA compliance across a multi-account queue of hardware, software, and network incidents, working daily in English with distributed stakeholders.
- Reduced average incident resolution time by ~20% through systematic troubleshooting protocols built with cross-functional teams.
- Administer client contracts and account data in SAP across 50+ active accounts, and document technical cases and resolutions in CRM systems.
Founder & Technical Lead | ByteClub Dev — Digital Solutions Agency
(2024 – Present)- Deliver production full-stack systems for healthcare, home care, and retail clients, building 5+ applications with ASP.NET Core, Next.js, React, Vue 3, SQL Server, MongoDB, and Docker.
- Design RESTful APIs consumed by fully responsive single-page applications, separating domain, data access, and presentation layers so business rules stay testable and independent of the UI.
- Model complex business domains from client requirements — service catalogs, tiered pricing rules, contract and client records, and operational reporting — translating ambiguous processes into explicit data models.
- Own the full SDLC as technical lead, from feature branching and reviewed pull requests to CI/CD pipelines deploying to Azure Container Apps and Vercel.
- Built WhatsApp Business automation and analytics reporting that cut manual client workflows by roughly 25–30%, running client engagements end to end on projects averaging 3–6 months.
Projects
ByteClub Dev
Digital agency site offering web design, rebranding, and marketing services for local and international brands, with tiered service packages and a conversion-focused design.
Education
Bachelor of System Engineering
Universidad Fidélitas – 2023 – PresentCoursework in data structures and algorithms, software architecture, database administration, networking (Cisco CCNA 1 & 2), and cybersecurity fundamentals; extended a production Docker SQL Server container to host multiple databases simultaneously. Expected graduation: within 6 months.
Certifications
Introduction to IoT – Cisco Networking Academy
CiscoCCNA: Introduction to Networks – Cisco Networking Academy
CiscoCCNAv7: Switching, Routing, and Wireless Essentials – Cisco Networking Academy
CiscoContact
Have a project in mind or just want to say hello? Let’s connect.
Or email me at jacobtellezr@gmail.com